Send this file to your customer via email, a direct download link, or cloud storage.
The Technician Module must be installed on the computer where the redirected USB devices will be physically emulated and worked upon.
: Once connected, the customer's USB devices will appear in your technician window. Right-click a device and select Connect to virtually "plug it in" to your machine for servicing.
Once the installation phase is complete, establishing a secure tunnel for USB data takes only a few moments.
: Obtain the USB Redirector Technician Edition 1.9.7 package from the official IncentivesPro Downloads page.
Instruct the client to double-click the file to launch the simplified user interface. Step 4: Establishing a Connection
, version 1.9.7 is considered a discontinued "Version 1" product, and they recommend using the latest V2 for ongoing updates.
The architecture of USB Redirector Technician Edition consists of two components: the (installed on the professional's machine) and the Customer Module (a portable application run by the remote client). Phase 1: Installing the Technician Module
: Windows Vista through Windows 11, including Server editions (2008–2025).
Set up to direct traffic from public port 32034 to your local workstation's static IP address. Step 3: Deploying the Customer Module
The you intend to redirect (e.g., smart card readers, smartphones, dongles).
The connection keeps dropping or disconnecting randomly during a flash process.
To receive incoming connections, you must prepare your environment:
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