Windows 7 x64 does not support SHA-2 Algorithm used by the device driver. Solution: Run Windows Update or manually install Microsoft patch KB3033929 to add SHA-2 support.

: After submission (which may take 1–2 working days to process), check the status on the Device Registration Status Page

Installing core drivers and registering the device software license key with your local operating system or enterprise network.

: Send your purchase invoice and a photograph of the device's serial number to rdsupport@secugenindia.com .

Check your internet connection. Ensure your antivirus or firewall isn't blocking the RD Service.

: Enter the required details, including the device name (SecuGen), model name ( Hamster Pro 20 ), and your serial number.

Paid subscription has ended or serial number was entered incorrectly.

SecuGen fingerprint readers are renowned for their durability and accuracy, making them a top choice for biometric authentication. However, before you can start scanning, you need to ensure the device is properly registered and recognized by your system.

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