| Plugin Name | Description | Key Feature | |-------------|-------------|--------------| | | Advanced SLA escalations | Calendar-based SLAs | | Auto-Assign Pro | Round-robin or load-based assignment | Skill-based routing | | Ticket Filters Extended | Regex-based ticket routing | Custom email parsing |
: Moves file attachments from the database to a specific server folder to reduce database size.
: Allows for single sign-on (SSO) based on web server authentication. Storage & Performance osticket plugins list
These plugins help osTicket communicate with external tools and communication platforms.
For organizations looking to connect their help desk with other business tools, these plugins are essential. | Plugin Name | Description | Key Feature
: Moves attachments out of the database and into a folder on your server to improve database performance. Essential Third-Party Plugins
: Tracks every action taken by staff and users for compliance and security monitoring. For organizations looking to connect their help desk
Why do you need an osTicket plugin list? Because vanilla osTicket lacks certain modern features like advanced reporting, SMS notifications, or deep CRM integration. Plugins bridge that gap.
: Synchronizes ticket statuses between osTicket and JIRA projects.
Extends form options to allow radio buttons instead of dropdowns. 4. UI/UX Customization
Sends instant notifications to dedicated channels when a new ticket is opened or updated.