You will receive a notification to the e-mail address given at registration, as soon as your account has been activated for the mGuard Secure Cloud.
The mGuard Secure Cloud service team will usually get back to you within 1 business day (8 AM - 5 PM Eastern time). Meanwhile, please restrain from duplicate registrations. If in doubt and without response for 2+ business days, please use the contact form of the mGuard Secure Cloud for status inquiries.
New customers can now use the new instance of the mGuard Secure Cloud. When you close this window, you will be redirected. Please register there.
The new version of the mGuard Secure Cloud is now available. Register today at mGuard Secure Cloud v3. and benefit from the new, more powerful architecture, a more flexible business model and additional functions.
Thank you for your request. We will contact you as soon as possible
Phoenix's mGuard Secure Cloud offers operators and machine builders a highly secure, web-based method for instant remote services to any machine and production plant within a client's network. The mGuard Secure Cloud is a professionally hosted, turnkey remote-services ecosystem for both the machine builder and the plant operator. Using a standard web browser, service personnel can connect to the Secure Cloud website and, after successfully authenticating, access all relevant client information: locations, operators, service targets (machines), users, as well as their access rights. A quick overview is also made available of all machines currently online and ready for instant remote service.
Implementing and operating an industry-standard remote services solution can be a complex task. Our cloud-based service remedies this situation, with a turnkey system for industrial remote services for utility operators, machine builders and plant technicians. Setup takes place in a few easy steps with hard- and software configuration provided.
The mGuard VPN technology uses the IPsec security protocol with strong encryption. This guarantees the confidentiality, authenticity and integrity of all information and data transmitted between the service staff and the machines.
The mGuard Secure Cloud forms a powerful and scalable VPN infrastructure in the cloud, securely interconnecting service staff with machines and plants via the Internet. Operated in a state-of-the-art data center with 24x7x365 monitoring, this ensures maximum reliability and availability to support your machines, facilities and customers.
Companies from the following countries can use the mGuard Secure Cloud:
Austria | Österreich
Belgium | België | Belgique | Belgien
Bulgaria | България
Croatia | Hrvatska
Cyprus | Κύπρος | Kıbrıs
Czech Republic | Česko
Denmark | Danmark
Deutschland | Germany
Estonia | Eesti
Finland | Suomi
France
Greece | Ελλάδα, Ελλάς
Hungary | Magyarország
Ireland | Éire
Italia | Italy
Latvia | Latvija
Lithuania | Lietuva
Luxembourg | Lëtzebuerg | Luxemburg
Malta
Netherlands | Nederland
Poland | Polska
Portugal
Romania | România
Slovakia | Slovensko
Slovenia | Slovenija
Spain | España
Sweden | Sverige
United Kingdom
Albania
Andorra
Armenia
Azerbaijan
Belarus
Bosnia and Herzegovina
Georgia
Iceland
Kosovo
Liechtenstein
Moldova
Monaco
Montenegro
North Macedonia
Norway | Norge
San Marino
Serbia
South Africa
Switzerland | Schweiz | Suisse
Turkey
Ukraine
United Arab Emirates
Vatican City
NORTH AMERICA
Canada
United States
Mexico
CARIBBEAN
Antigua and Barbuda
Bahamas
Cuba
Dominica
Dominican Rep.
Grenada
Haiti
Jamaica
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Trinidad and Tobago
CENTRAL AMERICA
Belize
Costa Rica
El Salvador
Guatemala
Honduras
Nicaragua
Panama
SOUTH AMERICA
Argentina
Brazil
Bolivia
Chile
Colombia
Ecuador
Falkland Islands
French Guiana
Guyana
Paraguay
Peru
Suriname
Uruguay
Of course, your service targets (machines) and service technicians can access the mGuard Secure Cloud services worldwide.
You are running the software or activation wizard without administrator rights.
(or the folder where SPSS 29 is installed). Find the file named , right-click it, and select /Applications/IBM SPSS Statistics/Resources/Activation/ and move it to the Trash. License Authorization Wizard again as an administrator to generate a fresh license file. Subscription Users If you are using a trial or a subscription via your IBMid: IBM Dashboard and log in. on your SPSS Statistics tile, then click Manage Devices on the left. Deactivate any old active devices, then restart SPSS and select Login with IBM ID to re-authenticate.
, preventing the license file from being properly created or updated. University of Guelph Top Troubleshooting Steps Run as Administrator : Right-click the SPSS Statistics icon (or the License Authorization Wizard ) and select Run as Administrator
: Close SPSS. Search for "IBM SPSS Statistics 29 License Authorization Wizard" in your Start menu. Right-click it and select "Run as Administrator" . Re-enter your 20-character authorization code. : Ensure you are logged into a Mac account with administrator rights before launching the wizard from the Applications folder. University of Guelph 2. Refresh the Local License File
→ YES → You likely need the Sonoma-specific fix or version 29.0.2 . Reinstalling 29.0.2 is the most reliable solution. → NO → Proceed to step 2.
Receiving the message usually means the software cannot find or read a valid license file on your local machine. This most often happens because of insufficient administrative permissions or a missing license file ( lservrcl s e r v r c Primary Causes
If you have exhausted all the steps above and the error still blocks your access, it is time to contact IBM Support, as there may be a deeper issue with your license or authorization code itself.
The error message "ErrCode=1 SubCode=18" in IBM SPSS Statistics 29 typically indicates that
The most reliable fix for Sonoma users is to completely uninstall SPSS and perform a fresh installation of [22†L21-L24].
If these steps don't work, verify that your IBM License Key Center code is still active and hasn't expired. Fixing IBM SPSS License Activation Issue - FAQ - JustAnswer
If applying the fix pack doesn't work or you prefer a cleaner solution, fully uninstall your current SPSS version and reinstall version 29.0.2 directly. This ensures you have all the latest fixes built-in from the start [22†L21-L24].